General warranty conditions

Riolit Engineering Ltd. provides its clients with warranty support for installations installed by the Contractor (Riolit Engineering Ltd.), according to the terms and parameters described in the accompanying warranty card or with these warranty conditions.

Warranty support applies to defects that occur during normal operation during the warranty period and does not limit in any way the laws and other regulations in force in the Republic of Bulgaria.

The warranty period begins on the date specified in the warranty card. Signing the warranty card means acceptance of the warranty terms. For a service accepted by signing the warranty card – the warranty terms are considered accepted if no objections are made within three days.

1. Warranty service is provided only when valid warranty documents are filled in and available.
2. The warranty is void in case of damaged appearance, repairs or changes in the performance contract, invoice or warranty card.
3. An installation already installed and accepted by the client is accepted for warranty repair only in full configuration, performed by Riolit Engineering Ltd. A condition for performing warranty service is the absence of mechanical and thermal deformations of the products, intact warranty stickers and seals (if any).
4. Warranty service is performed only by employees authorized by the Contractor (Riolit Engineering Ltd.), and a description of the defect is necessarily entered in the protocol for detected defects.
5. Detection of defects within the warranty period can also be proven through a licensed quality control organization only with the knowledge of both parties to the performance contract and with the presence of a representative of the Contractor (Riolit Engineering). The use of an external organization is at the expense of the client.
6. Damage due to poor management, improper storage, failure to comply with the instructions in the accompanying documentation, natural disasters and force majeure circumstances, use of poor-quality consumables, attempts to eliminate defects by unauthorized persons or for other reasons beyond the control of Riolit Engineering, are not recognized as warranty or are removed at the expense of the customer.
7. The warranty does not apply to damage, overvoltage or operation above the permissible standards of the manufacturers of the materials used, as well as other modules or equipment used in conjunction with the installed installations.
8. The warranty does not apply to other installations installed in the vicinity and/or combined with those installed by Riolit Engineering. Problems related to the improper operation of the warranty installations or subsequent installation of other systems are removed for a fee according to the current tariffs of Riolit Engineering.

Riolit Engineering Ltd. is not liable for possible material and immaterial damages, as well as for lost profits, as a result of non-warranty claims and unproven defects and damages.